Lately we've had a number of orders where we needed to contact customers for clarification or additional information. We tried to contact them at their email address which wouldn't accept our emails. I guess the spam assault has affected all of us. Please include a phone number on your email with whether its a day or evening number, and on orders. The other thing that will delay your order is if you live outside the US and don't include the extra postage when we ask for it. Thanks We Use For Credit Card Orders